Industry Code for visiting aged care homes released

eNews sign-up

Sign up for our eNews and discover more about what we're up to, the difference we're making, and, most importantly, how you can help.



The ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’ has been released by 13 aged care peak bodies and consumer advocacy organisations. The Code creates a nationally consistent approach that ensures residents can receive visitors while minimising the risk of spreading COVID-19.

The Code was finalised after public consultation with both consumers and aged care providers. It cements a human rights approach to care that both protects and respects aged care residents and their visitors. The Code acknowledges the work that providers and staff are doing to keep people safe during the pandemic.

The Code includes the respective rights and responsibilities of providers, residents and visitors. It outlines that homes should allow residents to meet their visitors in ways that minimise the risk of COVID-19’s introduction to, or spread within, a residential care home.

The Code is available here: or here:

The Code will be reviewed in three weeks to address any implementation issues and ensure it will respond to current concerns.

For Consumers or Carers wishing to identify concerns with where the Code is not being effective in facilitating visits or any other feedback, please email: [email protected].

For aged care providers and other industry stakeholders, please email [email protected].

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 has been developed and endorsed by:

Aged sector provider peak organisations:

Aged & Community Services Australia

Aged Care Guild

Anglicare Australia

Baptist Care Australia

Catholic Health Australia

Leading Age Services Australia

UnitingCare Australia

Consumer and Carers peak organisations:

Carers Australia

Council on the Ageing (COTA) Australia

Dementia Australia

Federation of Ethnic Communities

Council of Australia

National Seniors Australia

Older Persons Advocacy Network