An update from Dementia Australia

In response to the COVID-19 outbreak, Dementia Australia has modified the way we approach our service delivery and activity.

The wellbeing of our community, including people living with dementia, their families and carers, clients, volunteers, supporters and staff, is our priority. We have been following the situation closely and implementing the advice from Government and Health authorities and in some instances ensuring additional safeguards. 

We have minimised person-to-person contact in order to reduce the potential spread of the virus, whilst ensuring we continue to support people living with dementia, their families and carers.

Be reassured that our National Dementia Helpline is operating as usual and we are updating our website and social media sites regularly.

Some of our regular services and activities are being delivered differently for the time being, for example by phone or online. In some instances, some services and activities have been postponed. Clients who have been impacted by any changes have been contacted by our staff and we will continue to communicate any further changes.

We are also continuing to look at a range of other ways to support our clients and community.

We understand this is a challenging time for us all and we thank you for your understanding as we put these measures in place. The needs of people living with dementia, their families and carers continue to be at the heart of what we do and we remain committed to provide the services and supports during this difficult time even if, on a practical level, that may look at bit different for now. 

If you are living with dementia or caring for someone with dementia and have any concerns about COVID-19 please contact your doctor, the National Dementia Helpline 1800 100 500 or for more general information about aged care services call the Older Person’s COVID-19 Support Line 1800 171 866.

A Department of Health Fact Sheet for the information and advice of older Australians in relation to COVID-19 is also available. You can find that here.

Dementia Australia’s COVID-19 Help Sheets can be downloaded via the links below.

Tips for carers, families and friends of people living with dementia
Tips for residential aged care providers
Tips for home care providers
Tips for people living with dementia

Dementia Australia was involved in developing the ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’, a nationally consistent approach to ensure aged care residents can receive visitors while minimising the risk of spreading COVID-19. The code can be found here. 

For those people working in aged care, Dementia Australia is offering two free online courses for all those who register before 30 June. The courses focus on understanding dementia and problem- solving. To register or for more information click here. Use the promo code MRW.

Be sure to follow Dementia Australia’s Facebook, Twitter, Instagram and LinkedIn to follow our #IsolatingNotIsolated campaign, created to provide support on how to remain socially connected whilst physically distancing. 

Dementia Australia’s most recent COVID-19 comments in the media can be found here.

As circumstances, rules and regulations continue to change in relation to COVID-19, Dementia Australia will communicate any new changes to our services. 

The health and safety of everyone connected to our organisation is always our number one priority and will continue to guide our response to the COVID-19 pandemic.