Manager, Client Services

  • Work for the peak body for Dementia
  • Full time fixed term role until 30 June 2020
  • Attractive salary packaging available


We are seeking an experienced Manager with a passion for Carer and Community Education to join our Client Services team in our North Ryde office. You will provide support and leadership to a group of skilled Client Services staff who provide a range of high quality services, information and support to our consumers. You will also ensure compliance with funded programs and maintain industry relationships with relevant stakeholders within the region.


You will be responsible for:

  • Providing program leadership of services to people impacted by dementia
  • Ensuring sensitive, responsive program development, implementation and evaluation
  • Ensuring financial planning and management of the delivery of the Organisation’s programs and services are met
  • Working with relevant service providers to enhance their knowledge and skills in relation to their services for people impacted by dementia
  • Managing individual staff and providing a proactive supervision model that identifies quality issues, provides feedback and coaching and identifies professional development opportunities
  • Ensuring reporting arrangements are adhered to and that all services plans are implemented


Key Selection Criteria

  1. Demonstrated leadership skills including mentoring and developing staff in a positive inclusive manner.
  2. An understanding and experience in relation to  contemporary issues, legislation, and standards impacting on community services
  3. Highly developed communication, negotiation and analytical skills
  4. A sound understanding and experience in service review and development
  5. A proven track record in leading staff to achieve organisational objectives
  6. Demonstrated ability in financial management and budget oversight


In return, you will be offered a supportive and flexible working environment.


To apply, please email a copy of your resume accompanied by a cover letter addressing the above key selection criteria to 


The position description can be obtained here.


Applications Close – Tuesday November 13, 2018.


North Ryde, NSW