AI for older Australians in aged-care facilities: challenges and opportunities

Occurring Dates
Participant Duration
One interview (approximately one hour)
State of study

Aged care is at a crucial crossroad — can AI technologies help?

We are now inviting family carers whose loved ones live in residential aged care facilities to take part in one interview with the research members. The aim of the interview is to explore how, if any, Artificial Intelligence (AI) technologies are used in aged care facilities and are viewed by care recipients (residents). If your loved ones have never received AI assisted care, we ask your general opinions about how innovative technologies, particularly AI, could play a role to assist care staff in improving the levels of quality care.

Your experience as a family carer, communicating closely with both the resident and care staff, will help us grasp insight into perceived opportunities as well as challenges of AI use in aged care. Your participation is confidential and we anonymise all identifiable information about you.

AI is the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings. The use of AI in aged care is seen to present both ‘opportunities’ and ‘challenges’, yet this area is under-researched. Currently, we lack an understanding of how AI is being used in Australian aged care facilities and the various challenges and risks (such as technological, ethical and legal) arising from it. Our project led by Professor Alan Petersen endeavours to: 

  1. explore how the potential of AI in aged care is viewed by different groups of professionals, care recipients and family carers, and
  2. examine how the different perspectives interplay in order to form a foundation of evidence-based suggestions for the development of innovative AI technologies in aged care.

At present, some AI operated care assistants are available or have been trialled, for example, social robots, health assessment apps, wearable, ambient sensor systems and automated medication dispenser. Google Home or Alexa (smart speakers) might provide a novel way of assisting residents’ daily living as well as connecting with loved ones outside facilities.

We want to hear from care recipients and family carers about what is lacking or missing in the current care provided at aged care facilities. It’ll be imperative to identify existing issues in order to inform what to be considered in the development of AI technologies. Innovative technologies have to be designed to meet real needs and aspirations of care recipients and care staff.

Further information

For further information, please contact Maho Omori, a researcher at Monash University (Ph: 0415 140 838 or Email: [email protected]).

This study has received approval from the Monash University Human Research Ethics Committee (Ethics project ID: 23715).

Study Address
Interviews will be conducted online e.g. Zoom, Skype or other online methods or via phone (based on participants' preferences).
Full Name
Maho Omori
Monash University
Phone Number
0415 140 838