Dementia Care Navigator

Let us help you navigate the services and supports available to you

The Dementia Care Navigator service provides free, independent, and confidential support to those living with dementia, their families and carers regarding:

  • the types of government-supported aged care services available
  • registering with My Aged Care and understanding how the system works
  • how to navigate and access services and supports in your area
  • your rights and responsibilities
  • how to compare services, facilities and prices
  • other options if you are on a waiting list for services
  • and much more.

Due to the changing nature of dementia, it is likely the support needs of the person with dementia, their families, and carers, will differ at various stages of the disease.

We understand that everyone’s experience is unique and tailor the support to your individual situation. Support can be provided via phone, email, video conferencing or face to face.

Dementia Australia is able to offer this service to those who reside in the Hunter and Newcastle Region of NSW and Perth WA, and surrounding regions.

Call the National Dementia Helpline on 1800 100 500 to find out how.

You may be asked to evaluate the trial and give feedback on your experience participating. Your experiences will allow us to improve the support we provide to people wanting to access aged care services.

The Aged Care Navigators Trial is delivered by Dementia Australia as part of a consortium led by COTA Australia and funded by the Australian Government. For more information go to


Trial locations

The Hunter and Newcastle Region of NSW and Perth WA, and surrounding regions.

How to sign up

For more information, or to register for the trial, call the National Dementia Helpline on 1800 100 500.

Or you can chat online.


About COTA

COTA Australia is the peak national organisation representing the rights, needs and interests of older Australians