Helpline webchat

Would you like to chat online?

Webchat operates between 9.00am and 5.00pm EST, Monday to Friday excluding public holidays.



Out of hours assistance

When Webchat is not available, we will contact you the next business day if you:

Call us now on 1800 100 500 and leave a message

Send us an email

For urgent assistance please call the following services which are available 24/7:

000: for a medical emergency

13 11 14: Lifeline for urgent counselling and emotional support

1800 699 799: Dementia Support Australia (DBMAS) for support with dementia related challenging behaviours

1800 422 737: Carer Gateway for Emergency Respite


Only you and the Dementia Advisor can see your online conversation, however we will need to record some of your details for statistical and reporting reasons. For more information about how we use and store your personal information, please read our privacy policy.

International users

The National Dementia Helpline is only funded to provide services to people who live in Australia. If you are an Australian living overseas, or caring for someone who lives in Australia, please email the National Dementia Helpline on

Listen to stories from people who have contacted the Helpline