Organisations and services that can support you


An advocacy service in each state and territory provides information, support and advice regarding rights and responsibilities in residential facilities, and can assist with any complaints. Contact the My Aged Care helpline on 1800 200 422 for details.

Age Page

The Age Page is the front page of your telephone book. It lists many services for older people.

Aged Care Quality and Safety Commission

If you have a complaint about the care received from an aged care service provider, you can ask the Aged Care Quality and Safety Commission to work with you and the service provider to review and resolve your complaint. You can find out more about the role of the Aged Care Quality and Safety Commission, how to make a complaint and lodge your complaint by calling 1800 951 822 or visit

Aged Care Standards and Accreditation Agency

The Aged Care Standards and Accreditation Agency is the independent body responsible for managing the accreditation and ongoing supervision of Australian Government-funded aged care homes. The Agency has offices in all state capitals. The National Office can be contacted on 02 9633 2099 or visit the Aged Care Standards and Accreditation Agency website.

Australian Government Department of Health

You can contact the My Aged Care helpline on 1800 200 422 for any aspect of aged care.

Carer Resource Centres

Commonwealth Carer Resource Centres provide carers with information and advice about relevant services and entitlements. Contact your closest Commonwealth Carer Resource Centre on 1800 242 636 or visit the Carers Australia website

Council on the Ageing (COTA)

COTA is an independent organisation working on behalf of older people. You can contact your state or territory COTA office by calling the number listed on the Age Page of your telephone book or visit the COTA website.

Dementia Australia

Dementia Australia is the national peak body for people living with dementia, their families and carers and provides leadership in policy and services.

We provide information, education, counselling and support to people living with dementia and families and carers of people with dementia.

To find out more, contact us or call the National Dementia Helpline on 1800 100 500.