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Please refer to the Privacy Policy of Dementia Australia or Privacy Policy and Terms of Service of our LMS provider, GO1

Cancellation policy (courses and workshops)

  • Cancellations with more than 5 business days notice – a full refund or equivalent training credits available
  • Cancellations with 1- 5 business days notice – 50% of training credits provided, except for free courses where a $50 Administration Fee will apply. Courses at your facility will incur 50% of the scheduled fees or for free courses a $50 Administration Fee.
  • Full fees applicable for no-shows*.
  • Fees will be waived for individuals if a doctor’s certificate is provided

A minimum number of participants are required for courses to proceed. Course fees will be fully refunded if your course is cancelled by Dementia Australia and we will offer a rescheduling of the course at the same rate as the current schedule.

Training credits

1 training credit is equivalent to $1. Training credits are valid for 12 months only.

*A no-show is a failure to attend, providing no notice to Dementia Australia up to the commencement day of the session at Dementia Australia’s training facilities, or when group training has been arranged off-site and cancellation occurs on the day of training or participants fail to attend.

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Last updated
15 December 2023