National Dementia Helpline

National Dementia Helpline 

When a loved one has dementia, we understand how important it is to be properly informed. Practical advice and emotional support from trained, experienced professionals helps us improve their quality of life and better equips us to cope.

The National Dementia Helpline is a free telephone service that provides information and counselling to individuals, families and carers of those living with dementia – no matter what stage of the journey they’re at. We have resources available for people of culturally and linguistically diverse backgrounds and Aboriginal and Torres Strait Islander communities, too.

In addition to sharing medical knowledge and management strategies, the Helpline can also talk you through government support. This includes the National Disability Incentive Scheme (NDIS), My Aged Care, the Carer Gateway and Centrelink.

How to access the National Dementia Helpline

Free call: 1800 100 500 


Email: [email protected]

Operating hours are Monday to Friday, 8:00am - 8:00pm (except public holidays).

If you need an interpreter, call the Translating and Interpreting Service on 131 450. If you are deaf or have a hearing or speech impairment, call the National Relay Service on 133 677.