Dementia Case Management and Service Coordination

While existing dementia training often focuses on care provision in structured settings, Dementia Case Management and Service Coordination addresses a major gap in:

• supporting carers and family systems
• developing service navigation skills
• enhancing multi-sector collaboration for community-based care.

Dementia Case Management and Service Coordination is ideal for health workers looking to:

• transition into coordination or leadership roles
• strengthen their organisational impact
• build towards further qualifications, including the full Certificate IV in Dementia Practice or university-level program.

Dementia Case Management and Service Coordination builds on Dementia Essentials, preparing you for case management roles and providing essential advanced skills and knowledge in the areas of:

• leadership and system-level coordination
• service mapping
• carer support
• collaboration planning.

Dementia Case Management and Service Coordination forms part of the Advanced Dementia Practice Program.

Course structure

Dementia Case Management and Service Coordination includes:

• three live sessions per unit (webinars or virtual classrooms)
  • one orientation session
  • two deep-dive learning and discussion sessions
• online learning at your own pace.

On completing the course, you will achieve the following units of competency:

NAT10993006 – Facilitate Wellbeing of Carers and Self in Dementia Care

This unit focuses on the often-overlooked area of carer support and staff wellbeing. Participants will learn strategies to:

• recognise and address carer stress and burnout
• apply communication techniques that foster trust and collaboration with carers
• identify support systems for informal carers (e.g. family members)
• implement self-care practices to maintain personal wellbeing in demanding care roles.

This is particularly relevant in community and disability care, where carers often play a primary role in daily support, and staff may work more independently.

NAT10993007 – Develop Dementia Service Networks 

This unit develops essential skills for mapping, engaging, and coordinating services that form part of the care ecosystem for someone living with dementia. Participants will: 

• identify and evaluate local dementia services and resources
• develop service referral pathways and collaborative relationships
• understand the roles of multidisciplinary teams and inter-agency collaboration
• create and maintain tailored service plans based on individual and community needs.

This unit supports systems-level thinking, which is crucial for team leaders, case managers, and coordinators operating across multiple sectors.

What you’ll learn

This course aims to build clinical practice skills to understand and respond to: 

• Professional boundaries and role expectations
• Roles and responsibilities of those I the support relationship
• Impact of stress on the carer and on self 
• Identify elder abuse and mandatory requirements
• Support services available 
• Generational differences and their impact
• Guardianship and power of attorney
• Impact of the environment on wellbeing
• Continuous improvement cycle
• Criteria to determine service suitability
• The needs of the people you are advocating on behalf of

Capacity of the person living with dementia to make decisions and consent to disclosure information.

For more information, contact the Centre for Dementia Learning on 1300 336 368. Terms and conditions apply for online courses. RTO Provider number 2512.